Account & Billing Advisor for Italian Support

Italian
Posted 1 year ago

Support customers of a big 4-technology company!

One of the Big Four tech companies collaborates with our clients! We are scouting for Italian-speaking candidates to assist customers for account & billing issues of services. Successful applicants will be working at a perfect work environment of the latest technology in Athens (Piraeus region), located only five minutes from the sea!
As a member of this team, you will communicating with customers from Italy to provide support for account & billing issues of a well-known service, after following a complete training by certified instructors.

Job description:

Communicate with customers from Italy

  • Handle billing-related issues
  • Manage & secure customers’ accounts
  • Escalate unresolved cases by contacting 2nd level support advisors
  • Maintain high customer satisfaction

Advisors have many opportunities to advance their career & level up within the department. Resolution of issues that customers face, customer satisfaction & having a good team spirit are all taken into account. Good performance is rewarded on monthly base with bonuses. Roundtables, meetings & self-guided training help advisors be up-to-date with products & new services. Finally yet importantly, supervisors are always next to advisors for help!

Skills & Experience required:

  • Excellent verbal & written skills in Italian
  • Advanced English knowledge
  • Prior customer support experience
  • Familiarity with the world of technology

Relocation:

Our client offers complete relocation package for people who reside out of Athens. Whether if you live in the rest of Greece or Europe, we are here to help you! We provide flight tickets to Athens, 2-week hotel accommodation & assistance finding the apartment of your choice.

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